Member support

Get to your current room

Use the personal Zoom Events confirmation sent to your registration email. Check the session date and Eastern time. Do not use another participant’s link or a saved link to an older room.

If you cannot enter, send your registration email, the session date and the error wording. Do not make a duplicate purchase to fix access.

Protect your information

Do not email passwords, sign-in codes, card details, brokerage credentials or private joining links. For a billing question, include a receipt reference and approximate transaction date. We may ask you to verify your identity through the appropriate service.

Booking and replay questions

Ask us to check availability and your access before booking or expecting a replay. An inquiry does not reserve an appointment. Recording availability depends on the session and access period.